FAQ

Q- What is cosplay?

Cosplay involves dressing up as any character from any fandom, whether comics, TV, movies, YouTube animations or fan art.

Q- Where are you guys located, guys?

Our office address is Block B, 1st Floor. 42 Changtang Avenue, Yantian, Fenggang Town, Dongguan City, Guangdong Province, China . For business, events, or press/sponsorship inquiries, don’t hesitate to contact us at support@speedcosplay.com and make an appointment before you drop by. To shop cosplay items or place orders, please visit our online store at https://speedcosplay.com.

Q- How can I clean my cosplay costumes?

All cosplay costumes need to be washed with care. Cosplay Shopper has many outfits that can be washed in a washing machine. The customer/cosplayer can choose to clean the costumes by hand or with a machine. Both options are excellent. It is best to wash them gently to avoid any damage to the cosplay costumes’ fabric, texture, and design. Keep the water temperature below 104°F (40°C). A color-safe laundry detergent brand that is gentle on fabrics is a good tip. You can protect costumes by using a cloth bag to carry them in the washing machine. If the costumes are made from unique materials or have too many accessories, you can clean them with a soft cloth or towel. You can also use the washing machine to wash the costume but not the water.

Q- What should I do if I don’t need the item I ordered while processing my order?

You can cancel your order at any time, but it is not too late. Please refer to our return/refund policy

Q- How do I process a custom/tailor-made order?

You can request a custom-made costume by filling out the form on the product page. It will allow you to specify your height, chest, waist, hip, shoulder width, sleeves length, and weight.

Q- Is Speed Cosplay trustworthy?

We believe it. Product research, design, and production are all vital to us. We hope to offer as many choices as possible for our customers. We are driven by customer satisfaction to continue improving our services to satisfy all your needs. If you have any questions or suggestions, let us know.

Q- My height, bust, waist, and hip are suitable for several different standard sizes. What should I do?

A: Let’s say your height is XL, but your bust and waist are for S, hips, and hips are for M. I suggest you go with our Custom Size option available in Size option in every product. You can tell us your exact requirements over there. And before starting a conversation, please refer to our Size chart too.

Q. How do I get in touch with Speed Cosplay?

A: You can contact us by mail at support@speedcosplay.com, and our staff will reply to you in working days. Facebook is another great place to chat with us during working hours.

Q: How to check my order status?

A: After we send out your order package, we will email you about shipment notification (about tracking link & tracking number).

Q: How to pay for my order?

A: We only accept PayPal payments. Signing up for a PayPal account is easy and free and takes just a few minutes to complete. Once you complete it, you can send your payment in minutes. If you would like to pay via credit cards, please view the pictures below for the appropriate procedures(Pay by Debit or Credit Card). Click “continue checkout,” and you will be directed to the next page to fill out your information. You can then use your credit card to pay safely and securely.

Q: Do you offer discounts or discount coupons?

A: Yes, Sure, All of our website’s first purchase buyers can be apply the coupons discounts at your placing order. Just put the coupons code: SPEEDCOS6688, you will get your discount; GO NOW!

Q: What payment method do you accept?

A: We only accept PayPal payments.

Q: There are only standard sizes for the costumes. Can I order a custom size?

A: Yes, we can custom make the size for you. Please click Ask A Question, submit the form to support@speedcosplay.com, write down Wear Date and the Information of Custom Dress Costumes (gender, height, weight, shoulder width, chest, waist, hip, in inch & kg) in the remark box in the order form. Customize Boot (provide: gender, feet length, feet width, the widest circumference of calf)

Q: How long does it take for my orders to arrive?

A: We ship worldwide. It’s different:

Processing time:

For in-stock items, we can send them out within 2-5 days.

It will take 7-25working days to customize your costume by our professional tailor for the custom-made costumes.

For wigs and accessories, we can send them out in 2-5 days.

Estimated shipping time:

Express shipping: 5-12 days

Standard shipping: 20-45 days

Q: The costume received doesn’t fit my body size. Can I send it back for an exchange?

A: Standard size(S, M, L, XL) can be returned for an exchange, but the return shipping fee needs pay by you.

For custom size costumes, submit the information by you.

Our tailor custom makes the costume according to your submitted information. There is no extra fee for customized size costumes. We do NOT accept exchange and return.

Q: What is your tax policy?

A: Speedcosplay.com will not charge the customs tax. Please kindly note that the buyer should be responsible for the Custom Tax of his country. Thanks for your understanding.

Q: Returns & Refunds.

A: We only accept refunds for accessories and wigs. Costumes are unable to be returned and exchanged. Returns must be made within seven days of receiving orders. We will offer a 100% refund only of products which are defected, or sent by mistake.

We don’t accept refunds for customized costumes. Our tailor will start customizing the outfits for you within 2 days after receiving your payment, and it’s impossible to cancel an order. Please make a careful decision.

Q: Can I buy some pieces separately of a costume?

A: Yes, please get in touch with us through email support@speedcosplay.com.

Q: Do you accept the commission?

A: Yes, please send backside and front side pictures and the Character & Anime name of the cosplay, the budget, deadline to us, then we will check with designers.

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